Help for Users
FIREPLACE MAINTENANCE HOW TO VIDEOS
Welcome to our range of useful videos designed to assist you in keeping your appliance looking and performing at its best, as well as technical videos for service agents. These fireplace maintenance guides feature technician-operated demonstrations on real fires accompanied by clear and concise instructions. They offer a breadth of handy tips and advice to make installation and maintenance tasks quick and easy so you can enjoy using the full functions of your fire.
If videos aren’t your thing, we also have a FAQ page for other frequently asked questions. If you need additional technical support, please contact our in-house Technical Advisor They can guide you through any issues you may have personally.