DEALER PARTNERS HELP

Dealer Claim Request

We take great care to ensure that the products sourced from our suppliers are designed, tested and manufactured to the highest possible quality and safety standards. We are sorry that your Customer is experiencing issues with a product purchased from The Fireplace.

Please complete the following form and submit with as much information and photos if possible.  On receipt of the completed form our Technical Advisor will acknowledge the complaint and discuss the next steps.

Note: No warranty work is to proceed without an authorisation number provided by The Fireplace.The appliance Serial Number will be required to submit your warranty request.