Service Agent Support
The Fireplace Ltd and our specialist retailers can provide after sale support and advice. Contact The Fireplace or your local specialist retailer.
WOOD FIRE SERVICE (Auckland only)
For wood installers or chimney sweeps we recommend you check the NZHHA web site and search for a service agent/chimney sweep in your area.
GAS FIRE SERVICE (Auckland only)
Compass Plumbing Limited
firstname.lastname@example.org / 022 476 4102
Topline Trade Services (Jetmaster only)
email@example.com / 0800 111 818
Regency Plumbing Limited
firstname.lastname@example.org 0800 753 623
Please note that the service agents listed are independent of The Fireplace Ltd, all of the individuals or business shown have completed product specific training from The Fireplace Ltd or from the fire manufacturers New Zealand representative. If you are looking for an installer, contact your local retailer and they will advise you on who best to use.
SERVICE AGENTS – NEEDING HELP?
Contact us for the following;
- Troubleshooting advice new or existing appliance
- Parts advice
- On site and need technical support, phone 09 6236990
We recommend servicing your fireplace once a year, just before winter is always a good idea. Get in touch with your local fireplace specialist.