The Fireplace Ltd and our specialist retailers can provide after sale support and advice. Contact The Fireplace or your local specialist retailer.

WOOD FIRE SERVICE (Auckland only)

For wood installers or chimney sweeps we recommend you check the NZHHA web site and search for a service agent/chimney sweep in your area.

GAS FIRE SERVICE (Auckland only)

Compass Plumbing Limited
service@compassplumbing.co.nz    (0224764102)

JVS Gasfitting (Jetmaster only)
info@jvsgasfitting.co.nz                    (0225874968)

Go Gas Gasfitting
stephen@gogas@gmail.com           (0273238383)

Please note that the service agents listed are independent of The Fireplace Ltd, all of the individuals or business shown have completed product specific training from The Fireplace Ltd or from the fire manufacturers New Zealand representative. If you are looking for an installer, contact your local retailer and they will advise you on who best to use.

SERVICE AGENTS – NEEDING HELP? 

Contact us for the following;

• Troubleshooting advice new or existing appliance
• Parts advice
• On site and need technical support, phone 09 6236990
• Email: -  

  Technical Advisor

FIREPLACE SERVICE?

We recommend servicing your fireplace once a year, and well before the winter sets in, avoiding the busy seasonal rush at the start. January to March is an ideal time for servicing fireplaces in New Zealand.