Homeowner Help

Warranty Information

We take great care to ensure that the products sourced from our suppliers are designed, tested and manufactured to the highest possible quality and safety standards. We are just as concerned to make certain that they are sold and installed correctly so that you enjoy years of pleasure from your purchase.

EXPERIENCED INDEPENDENT RETAILERS

You will find our products are only available from experienced, independent retailers who will enable you to see a selection of models locally in their showrooms, often fully operational; discuss your individual requirements both technical (such as sizing the heat output to your room and advising on your flue type) and design; and ensure that you select the most appropriate product for your home. These retailers will also be able to advise on or assist with the installation process as well as help provide any after-sales support and servicing your appliance may require in the future.

EXPERIENCING A PROBLEM? 

Should you experience problems with your fireplace, any claim must be submitted first to the retailer from where the appliance was purchased. Your retailer will be able to offer immediate assistance or make contact with The Fireplace on your behalf.