Customers Testimonials

Just want to say a big thank you to you & Gavin & his team for the amazing service we recently received from them. We ordered a Jetmaster package and it was dispatched the same day, we received it the next day in Thames. In these busy days of stock backorders and less than exemplary service from people, this was outstanding !!! Thank you & please pass on our thanks to all involved.

clare mcewen

It is a pleasure to express our appreciation for the assistance and support we have enjoyed from The Fireplace. The installation of the Stovax 3 has now become a major focal point, giving both ambience and effective even warmth to the whole area; truly an outstanding result. The advice, the installation process and the follow-up service from both yourself and your technical team, has been excellent. We have been very proud to pass on your contact details when we are regularly asked "Where did we purchase the fireplace? It's amazing"

John Phillis Manager Omaha Beach Golf Club

What can I say ? Brilliant service, a cracker of a fire and the follow-up from the sales team was spot-on :)

bruce manning

Our Stovax Studio 2 Clean Air fire does everything that we wanted it to do with heat and performance. We absolutely love it and its brilliant!

Annette Anderson

Once we saw the one we wanted we knew it was for us. I was worried about the detail. Regulations, safety, installation process – all of that. THE FIREPLACE covered
that easily and the whole process was great.
Thank You Again

Pauline Robertson

We recently purchased and have had installed, both a Stovax wood fire as well as a Jetmaster wood fire for our outdoor room. We were extremely satisfied with all the contact and advice we received from The Fireplace, their recommendation of installer and how these very attractive fires have become the focal point in our newly renovated home. Great service, support and fabulous fires!

andrew clearwater

I purchased a GAZCO fire from your store under 2 years ago ( this is the 4th fire I purchased from your store). After the first year I have had enormous issues with this fire. Everyone involved in your store has being good but Shane went over and beyond. Shane went the extra mile to help fix the problems. I now have a great fire and it is employees like Shane who understands….. and takes responsibilities to help fix the problems as if it was his own. Many Thanks

Arif Mohammed

I replaced the batteries and the fire worked perfectly! Thank you heaps for your prompt and great service to get this resolved. 

Nic de Waal

We have found our Stovax absolutely fantastic, providing both wonderful 'real' fire ambiance and exceptional warmth and heating to our customers. Highly recommended

Dana Johnston, 46&York

Happy new year I hope your well. I haven’t had a chance to see you but I wanted to thank you for resolving the smoky fire issue so amicable and professionally. The fire is cranking!

aaron paterson

Les was fantastic this morning. He is a wonderful ambassador for your company. Nothing was too much trouble and he had some very good ideas for us, with regard to our installation. We do not expect anymore problems now. Thank you for putting Les on to us. 

peter macky

Pat and I fired up the newly installed fire the day after Alan installed it. Thank you for not mucking about with the the old one and taking it back as the new fire worked well and we could control the speed of burn. In fact we used about a third of the wood we previously would have burnt in an evening. We also are very appreciative of Paul's after sales service as we never felt that we were abandoned by him after selling us the fire

Paul Dillion

Thanks for the wonderful rescue job – you saved the day.

brett marsdon

I have meant to contact you ages ago to say a heartfelt THANK YOU for your support getting a resolution to the issue with the fireplace, and for installing it in time for Xmas. We have had many lovely evenings with friends and family enjoying it. We are marketing consultants – and understand a brand is only as good as it’s people.

Amelia Costello

The fire now works and over the last few days has, for the first time, not gone out. In addition, it really pokes out the heat … which it hadn’t been able to manage previously. We have even had to turn it off as the room was getting too hot! Thank you both for resolving this for us. Your patience and perseverance are appreciated and valued

susan benge

Superb service - and a grateful 'thank you'
Many Thanks

Jane Morris