During 2017 we set about building a new home in Fiordland
The wood fire was to be a feature and our Designer had specified an inbuilt Stovax fire. We had never heard of the Stovax brand fire so we started our due diligence process. On line was great for pictures etc but there were some awful online reviews which made us very nervous. On my next trip to Auckland we decided to visit the agent for Stovax here in New Zealand “The Fire Place” I am so thrilled we did! We were able to see the fire in all different configurations – inbuilt, freestanding on a hearth, freestanding with wood storage beneath. We decided on a freestanding look, sitting directly on white polished tile hearth with a large flue. The sales team were fantastic! We even had the fire lit for us and sat in front of it which was perfect.
As the project progressed we had direct contact and support from the sales team and Fire Engineer Gordon who liaised closely with our installer ensuring a seamless installation was achieved. It is now winter and we have the fire going every night – It is so easy to light and maintain throughout the evening – incredibly cosy whilst being modern and contemporary
I just love the way people walk into our home, see our Stovax fire and say Wow! It’s the feature we wanted it to be.
I was keen to write something for all those other people like us that are unsure about Stovax here in New Zealand, our experience has been great!
“The Fire Place” really understand the meaning of service excellence!
We purchased and had installed the Jetmaster BROFF Outdoor Gas Fire on our deck area. It is an excellent product and gives out excellent heat. The advice and assistance received was very helpful. I would recommend them highly.
Just want to say a big thank you to you & Gavin & his team for the amazing service we recently received from them. We ordered a Jetmaster package and it was dispatched the same day, we received it the next day in Thames. In these busy days of stock backorders and less than exemplary service from people, this was outstanding !!! Thank you & please pass on our thanks to all involved.
It is a pleasure to express our appreciation for the assistance and support we have enjoyed from The Fireplace. The installation of the Stovax 3 has now become a major focal point, giving both ambience and effective even warmth to the whole area; truly an outstanding result. The advice, the installation process and the follow-up service from both yourself and your technical team, has been excellent. We have been very proud to pass on your contact details when we are regularly asked "Where did we purchase the fireplace? It's amazing"
John Phillis Manager Omaha Beach Golf Club
The fireplace we bought for the restaurant created great ambiance. Great service and delivered on time for winter days.
Carmen jones (Restaurant, k-road)
Our Stovax Studio 2 Clean Air fire does everything that we wanted it to do with heat and performance. We absolutely love it and its brilliant!
Once we saw the one we wanted we knew it was for us. I was worried about the detail. Regulations, safety, installation process – all of that. THE FIREPLACE covered
that easily and the whole process was great. Thank You Again
We recently purchased and have had installed, both a Stovax wood fire as well as a Jetmaster wood fire for our outdoor room. We were extremely satisfied with all the contact and advice we received from The Fireplace, their recommendation of installer and now these very attractive fires have become the focal point in our newly renovated home. Great service, support and fabulous fires!
Superb service - and a grateful 'thank you' Many Thanks.
The team at The Fire Place Ltd are a pleasure to work with. They are extremely knowledgeable and provided advice on an old Federation gas fire that was in a house I recently purchased. I would thoroughly recommend this company if you are looking for advice on a fireplace.
We have found our Stovax absolutely fantastic, providing both wonderful 'real' fire ambiance and exceptional warmth and heating to our customers. Highly recommended.