Service Agents

Please note that the service agents listed below are independent of The Fireplace Ltd, all of the individuals or business shown have completed product specific training from The Fireplace Ltd or from the fire manufacturers New Zealand representative. If you are looking for an installer, contact your local retailer and they will advise you on who best to use. 

Looking for technical advice regarding your fire, contact The Fireplace Ltd between the hours of 8.30 to 5.00pm Monday to Friday. This will ensure those with the correct technical expertise can attend to your enquiry.


Service Agent Email Phone
Compass Plumbing Limited [email protected] 022 476 4102
Topline Trade Services (Jetmaster only) [email protected] 0800 111 818
Regency Plumbing Limited [email protected] 0800 753 623


For wood installers or chimney sweeps we recommend you check the NZHHA (New Zealand Home Heating Association) web site and search for a service agent/chimney sweep in your area.